Lumieworld was founded with the mission of providing children with the comfort, security and confidence to sleep through the night on their own. We pride ourselves on being the most technologically innovate and safe night light on the market today. As we continue to grow we are so happy to have developed a product that children, parents and even teachers love. We were originally founded in Bellevue, WA where our new head- quarters are still located. We strive to provide the best quality products and services to our customers and vendors.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushio.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lushio.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushio.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushio.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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This is a fantastic night light that my boys (3 & 5 yr old) love to play with and it is also used as a nightlight for bedtime. I cannot comment on how long the battery lasts since we use it for about 1-2 hours a night and they don’t play with it every day. I charge it every few days or when it doesn’t turn on. It also seems like a good durable nightlight but I still warn my kids not to toss or be rough with it. Thank you for a wonderful light.
This is the most adorable clock ever! My daughter absolutely loves it and it has worked wonders helping her know if it is too early to get up in the morning. Such a life-saver! She also takes it to the bathroom in the middle of the night if she has to get up. It lasts a while on one charge but we mostly leave it plugged in until she needs to move it. She shows everyone her clock and all the funny faces it can make. Best product ever!
My one year old grandson seemed hesitant to go to sleep alone. While in his room I observed him trying to rest. He constantly raised up crying. I turned my phone on with a blue light & sat for 5 minutes, he comfortably went to sleep. Then I come upon this product, after reading reviews & researching I ordered. It arrived earlier than expected, his father said he loves it. It is soothing. My grandson sleeps more soundly.
We bought this for our son when he started waking up in the middle of the night complaining about being scared of 'dinosaurs'. We figured he has an over active imagination and was dreaming of weird things (he's 2.5yrs old). This cute little night light helped a great deal! Definitely the best night light we could have purchased.
My 3-year-old had suddenly developed a fear of the dark and didn't want me to leave his room. This immediately solved our problem. The light is very bright, bright enough to read a book once I leave. I would find it far too bright to sleep, but my son finds it soothing!
I purchased this for my sons room and they love it. It puts off just enough soft light for changing a diaper, breastfeeding, or getting up and down with your child when they aren't feeling well without turning on a brighter light and hurting their eyes. Definitely recommend it
So far I love this night light! I got one for both my boys(2 + 9mo) Its perfect for night time feedings for baby. It lights up the room but doesn't disturb the baby. My 2yo saw his new night light and said "baby bear!" And hugged it :)
I could not love this thing more- it works great with midnight feedings, it’s a soft light, it’s rechargeable. My older daughter loves to play with it. Wish I had found this before I purchased two other night lights that weren’t as effective
I thought you just had to tap it to change the brightness/colors but you have to actually pick it up and put it down to do that. Otherwise, it's great. I leave it on all night with our newborn so I can easily peak into her bassinet and check on her. Gives a nice glow.
I couldn't be happier with this night light. I purchased this off my own baby registry, but my 4 year old daughter immediately claimed ownership of it. While I am sure any child would love this, it's especially great for my daughter who is autistic. She has a constant need for sensory input. She loves the changing lights, but I think the feel is her favorite thing about it. She walks around squishing it and pushing it up against her face. I wish I had it sooner.
I got this for my 4 year old who is afraid of the dark. He loves that he can hold it in his bed with him while he falls asleep. He also likes that he can choose a different color each night. I like that the bear doesn't get hot at all. I recommend this product.
We got this because my 4 year old has been going through a "Scared of the dark" phase. She absolutely loves it. Even asked me to turn off lights last night (we got it yesterday) when going to bed. However, if you accidentally set it down on the floor or table too hard, it will stop working and I'll have to gently hit the bottom of it multiple times to get it to start working. Not the power button to turn it off and on, the actual bottom. I'm not sure if the battery is set wrong or if the lights are a little loose., but since lighting up is the main purpose, and it sometimes doesn't work, it's a 3 star. However, if it worked perfectly 100% it earns a 5 star. With that being said, it works AMAZINGLY well and is truly bright and really adorable
This little bear nightlight is FANTASTIC. We use it every night. Easy to use and we love it.
This lamp is tiny but the brightness gives off just enough light. It’s perfect for nighttime feedings and diaper changes. You can set a preferred color. The only downside is that it doesn’t hold a charge very well and the cord it comes with is very small. Overall it is still a good buy.
Gifted it to my Nephew and he loves how the clock makes sounds and funny faces! I will definitely suggest this kids clocks to my friends... Worth to buy! :)
I got this for my 2 year old when she transitioned to a big kid bed. And we love this. She loves choosing the color each night. The charge lasts us 2 nights depending on how many times she wakes to turn it on and off. I will be buying on for my nieces birthday party as well.