We are open and shipping daily. We truly appreciate your support of our small, family business!
Night Owl Paper Goods is run by two sisters who adore cute critters, silly puns and ample amounts of espresso. Jennifer is a true night owl designing products into the wee hours, while Megan runs the show.
With every order we pack and ship we’re reminded just how much of a treat it is to own and run a small, creative business. Connecting people with our quirky greetings and whimsical goodies is what we adore and aim for with every new product.
From our designs to the renewable resources used to create our products, nature is both an inspiration and an influence in our work. From colors to critters to patterns to textures, Mother Nature is always full of beautiful surprises.
It’s not only our pleasure but our purpose to make sure you have an incredible experience with Night Owl Paper Goods. We do our very best to be fast, friendly and responsive, and nothing brings us more joy than exceeding our customers’ expectations.
We’re immensely empowered by the support retailers have given us over the past 14 years, and we certainly wouldn’t be where we are today without your talent, kindness, dedication, support and oodles of hard work.
Retailers, you are our super heroes!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushio.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lushio.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushio.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushio.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this bookmark. I needed a new one after my toddlers destroyed my paper bookmark. This wood one is perfect, solid enough to not bend instantly. It could probably snap if not too careful, but I think with it being wood, it should have some give before it could snap. Love it! Love how it’s engraved!!
Beautiful bookmark, I fell in love the moment it arrived. It is a bit smaller than I expected but the craftsmanship makes up for it. I am obsessed with this bookmark, I love trees and of course this bookmark was just for me!
I cannot be more impressed by the quality of this bookmark. The craftsmanship, incredible detail and texture is nothing I've seen. It makes me want to read more books just so I can use it again and again!
Looks really good, just very thin and Ive got to be super careful with it.
I gave it as a gift to my son who loves to read, and is adding to his library continually. This made a very beautiful gift.